At AWINJESS, we strive to ensure your satisfaction with every purchase you make. We understand that sometimes items may not meet your expectations or may arrive damaged. Therefore, we have crafted a comprehensive Refund and Returns Policy to address such situations and ensure a seamless experience for our valued customers.
1. Returns Eligibility:
- Items eligible for return must be unused, in their original packaging, and in the same condition as when received.
- Returns must be initiated within 30 days of the purchase date.
- Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.
2. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
- Refunds may take several business days to reflect in your account, depending on your financial institution’s policies.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is defective, damaged, or the return is a result of our error.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure your returned items reach us safely.
4. Exchanges:
- If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.
5. Damaged or Defective Items:
- In the unlikely event that you receive a damaged or defective item, please contact us immediately at info@awinjess.com with your order number and a description of the issue.
- We may request photographic evidence of the damage or defect to expedite the resolution process.
- Upon verification, we will offer a replacement item or a full refund, including return shipping costs if applicable.
6. Contact Us:
- If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us at info@awinjess.com. Our dedicated customer service team is here to assist you and ensure your complete satisfaction.
Please Note:
- AWINJESS reserves the right to refuse returns or refunds if the items do not meet the eligibility criteria outlined in this policy.
- This Refund and Returns Policy is subject to change without prior notice. Please refer to our website or contact us directly for the most up-to-date information.
Thank you for choosing AWINJESS for your bead-making needs. We appreciate your business and look forward to serving you again in the future.