Thank you for choosing AWINJESS for your bead-making needs. We aim to provide you with the best products and services, including efficient shipping and delivery. Please review our Shipping and Delivery Policy outlined below:
- Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may vary, but we strive to fulfill orders as swiftly as possible.
- Shipping Methods:
- We offer various shipping options to accommodate your needs. These may include standard shipping, expedited shipping, and international shipping. The available shipping methods will be displayed during the checkout process.
- Shipping Rates:
- Shipping rates are calculated based on the destination, shipping method selected, and the weight or dimensions of the package. You can view the shipping costs for your order during the checkout process before making a payment.
- Delivery Time:
- Delivery times vary depending on the shipping method chosen and the destination address. Estimated delivery times will be provided during the checkout process. Please note that unforeseen circumstances such as weather conditions or customs delays may affect delivery times.
- Tracking Information:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the progress of your shipment online. If you encounter any issues with tracking your order, please don’t hesitate to contact us at info@awinjess.com for assistance.
- Delivery Address:
- Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or misdeliveries. We are not responsible for any incorrect addresses provided by the customer.
- International Shipping:
- For international orders, please note that additional customs fees, taxes, or duties may apply upon delivery. These charges are the responsibility of the customer and are not included in the order total or shipping costs. Customs policies vary by country, so we recommend contacting your local customs office for more information.
- Damaged or Lost Shipments:
- In the rare event that your shipment is damaged during transit or lost in transit, please contact us immediately at info@awinjess.com. We will work with the shipping carrier to resolve the issue and ensure that you receive your order promptly.
- Returns and Exchanges:
- For information regarding returns and exchanges, please refer to our Returns Policy available on our website or contact us directly at info@awinjess.com for assistance.
- Contact Information:
- If you have any questions, concerns, or special requests regarding shipping and delivery, please don’t hesitate to contact us at info@awinjess.com. Our customer service team is here to assist you and ensure that your shopping experience with AWINJESS is enjoyable and hassle-free.
By placing an order with AWINJESS, you agree to abide by the terms and conditions outlined in this Shipping and Delivery Policy. We appreciate your trust in our company and look forward to serving you with excellence.